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General Information

Financial Policy

For your convenience we accept cash, money order/certified funds, Visa, MasterCard, Discover and CareCredit. We deliver the finest care at the most reasonable cost to our patients. Our ability to provide high quality services necessitates that payment is due at the time service, unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at (757) 638-4500.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage. Most insurance companies will respond within four to six weeks. Please call our office if your insurance company’s reimbursement has not been made within 6 weeks of completion of your treatment. Any balance remaining on your account more than 30 days after your insurance has been processed will be the sole responsibility of the patient and prompt remittance of any outstanding balance is appreciated.

Dental Insurance

Dental insurance coverage has become more complex due to the vast number of dental plans and the range of benefits each plan provides. Some plans may cover certain dental procedures, while others may not, and some plans may pay on a fee schedule that is unrelated to our office’s fees. We will work closely with you to maximize your insurance reimbursement for covered procedures.

We consider ourselves a "patient friendly" practice and will do everything possible to explain your benefits and expedite the processing of your claim. For your convenience, we will file a claim for all major dental plans.

We will file and accept payment from non-participating insurance companies as partial payment. If your insurance company pays on a lower fee schedule than our fee, you will be responsible for the difference in payment after the insurance company has paid the claim.

*Our office will contact your insurance company to determine an ESTIMATE of the amount they will reimburse and your responsibility. You will be responsible for any amount remaining on your account after your insurance pays.

CareCredit  (Easy financing alternative)

CareCredit gives you the freedom to finance your dental care over several months.  It is easy to apply. With three simple steps, including an instant approval process, you can say goodbye to the waiting time and reward yourself sooner.  PRE-REGISTRATION and APPROVAL is required and is available on-line at the CareCredit Website. or by calling 1-800-677-0718. 



**Accounts will become your responsibility 30 days from the date of treatment if your insurance company does not reimburse in a timely manner. Patient accounts more than 30 days past due will be forwarded to collections.**